The survey, which focuses on the 2015-16 financial year, highlights the amount of change and growth required by the supply side to fulfil demand under the NDIS.
Key findings include:
(i) Demand is growing rapidly – 71% of BCS respondents reported increased demand
(ii) Demand is proving challenging to meet – 38% of BCS respondents were unable to keep up with demand
(iii) Clients are exercising choice – 58% of BCS respondents operating in the NDIS had clients leave them for another provider
(iv) Providers are diversifying – 48% of BCS respondents are entering new markets
(v) Achieving a surplus is proving tough – 22% of BCS respondents made a loss
(vi) Merger activity is increasing – 41% of BCS respondents discussed merger activity
The sector is dissatisfied with its relationship with government. Service providers feel ‘outside the tent’ regarding key NDIS decisions being made that affect them. They are not satisfied with how the NDIA is working with providers and do not feel their years of experience and knowledge are sufficiently respected.
Providers’ report allied health workers as the most difficult to recruit to their workforce. Also recorded is an increase in administrative burden to appropriately roster staff. The rate of casual employment remains steady at 38% of the workforce but it is still an area of anxiety for some workers.