Module 2 of 4: Customer Focus Self-Assessment.  Provides an effective assessment of the current extent of customer focus in the organisation. The tool provides a starting point for an open collaborative organisation-wide conversation about customer focus.  

Module 1 of 4: Developing Strategies to Build a Customer-Focused Organisation. Provides practical steps to help an organisation become customer focused.

Sets out the interface between what the NDIS is meant to cover and the other support systems.

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