Understanding and Improving Customer Focus: Module 1: Introduction to Customer Focus

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Module 1 of 4: Developing Strategies to Build a Customer-Focused Organisation. Provides practical steps to help an organisation become customer focused.

Prepared with the NDIS in mind this is Module 1 of 4 modules on Understanding and improving Customer Focus. The modules were prepared to help disability service providers ensure that all aspects of their business. (strategy, marketing, customer service, HR, finance and operations) are aligned to customer need.   To get the most value, the four  modules should be done in order.  This module comprises a written introduction/overview of what customer focus is and an accompanying 5 minute video.  It is useful for scene-setting and broadening the consideration of what customer focus is.

Resource Information

  • Author: 3rdView Consulting
  • Date: 2013
  • Target Audience: Strategic level (e.g. CEO, Board)
  • Access to Item is free?: Yes
  • Type of Resource: Integrated resource