It's Your Business - Chapter 10 Quality Management

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Useful guide, resource and discussion prompter for voluntary members of Boards, particularly of smaller or new organisations, setting out the key considerations and critical issues for Board members with regard to developing and sustaining a culture of continuous quality improvement in non-government organisations.

It is the responsibility of Boards to ensure that the service provider has a quality management system and that internal controls are in place to comply with relevant standards.

The resources included at the end of this chapter provide templates and checklists to assist the corporate governance body in implementing a quality management system.

Resource Information

  • Author: NSW ADHC
  • Date: 2013
  • Target Audience: Strategic level (e.g. CEO, Board)
  • Access to Item is free?: Yes
  • Type of Resource: Workbook