The guide focuses quite strongly on the NSW legislative safeguards and their implementation but nevertheless does include some guidance about positive support practices and how they can be implemented.
Read selectively by those not bound by the NSW legislation, the manual has some utility. We suggest that it is more useful when read with the plainer English and more up-to-date policy document referenced at the same URL.
The balance in the manual is tilted towards process and comprehensive capture rather than focusing on common issues and approaches. For example, there are 44 different supporting policies, procedures, guidelines and legislation referenced on pp.40 and 41 which ends with the accurate but unhelpful comment, "This list is not exhaustive and entries may not apply across all service settings."
The manual is acronym and process rich - suggesting that it is intended for a service environment where it is placing the forms and processes in a context and workflow that is specific to ADHC rather than being a more generic resource.
Its utility would be enhanced by guidance embedded in the document itself about who would be likely to be interested in which portions and why. In this regard, it is the glossary of terms at the back of the manual that constitute the most useful component.